About Multi-Factor Authentication
The University of Michigan requires that all account users download and enroll in the Okta Verify app for multi-factor authentication (MFA), which provides another layer of security.
Enroll in Okta Verify
More information about enrolling in Okta can be found in the Access and Setup Guide on the Support page or on the Okta Verify FAQs page.
Obtaining a U-M User Account
To obtain access to a U-M User Account, follow the steps found in the Access and Setup Guide.
Level-1 Password
Your Level-1 password (or University of Michigan password) is used to access general University of Michigan resources.
The University of Michigan recommends you change your passwords at least once a year.
To change, reset, or resolve issues with using a Level-1 password:
- Contact the U-M ITS Service Center.
- Request help for one of the following options: resetting your forgotten Level-1 password, changing your Level-1 password, or resolving issues with logging in with your Level-1 password.
- Inform them that you are a user of Michigan Data Collaborative's User Portal. You are not a U-M employee; however, you have a sponsored account with a U-M ID and password.
Okta Verify Multi-Factor Authentication
To get help installing or using Okta:
- If possible, locate your U-M ID, U-M username, and Level-1 password.
- Contact the U-M ITS Service Center.
- Request help for installing or using Okta Verify.
- Inform them that you are a user of Michigan Data Collaborative's User Portal. You are not a U-M employee; however, you have a sponsored account with a U-M ID and password.
UM ITS Service Center
Contact Information
