Q: When is the transition from Duo to Okta happening?
Q: When do I stop using Duo?
A: February 25, 2026 is the cutover from Duo to Okta.
Q: How do I enroll in Okta Verify?
A: Follow these instructions or watch the video: Enroll in Okta
Q: Do I uninstall Duo after enrolling?
A: You should keep both apps (Duo and Okta) installed.
Q: Will this change how I log in to my other applications?
A: No. Only the authentication method is changing.
Q: Will I need to change my password?
A: You will not need to update your password.
Q: I’m already using Okta Verify for another organization. Can I also use it to log in to my UMICH account?
A: Yes, you can! See additional details: Using Okta Verify with Third Party Accounts.
Q: How do I add multiple devices with Okta Verify?
A: Follow these instructions: Add, Remove, or Reactivate Devices with the Okta Verify App.
Q: How do I get started if I don’t have a smart phone or the Okta app?
A: Follow these instructions: Getting Started with Okta: Enroll Without a Smartphone or the App.
Q: What should I do if I have already enrolled in Okta but lost my phone and got a new one?
A: If you’ve previously enrolled in Okta and need to transfer your account to a new device,
but do not have a backup device (e.g., replacing a lost phone), please submit a ticket for assistance.
Q: What if I have issues or questions?
A: Contact the U-M ITS Service Center.